Returns, Refunds & Cancellation

Summary

• 30 days from delivery to start a return, on anything unworn with tags attached.
• Return postage within the United States is free — we send a prepaid label.
• Refunds go to the original payment method within 5–10 business days of the return reaching us.
• The original delivery charge is refunded if you return the entire order.
• Orders can be cancelled free of charge before the order enters fulfilment, normally within 12 hours of ordering. After that, return it once it arrives.
• Faulty, damaged or incorrectly sent pieces are always our cost, both ways.

The return window

You have 30 calendar days from the date the carrier records delivery to tell us you want to return something. You then have a further 14 days to get the parcel into the post. We date the window from delivery rather than from dispatch so that a slow carrier does not eat into your time.

If a delivery lands while you are away and you cannot open it inside the window, tell us before the window closes and we will extend it. We would rather extend a deadline than argue about one.

Condition we accept

A returned piece must be:

• Unworn, other than trying it on indoors.
• Unwashed and unaltered.
• With all original tags still attached, in the way they arrived.
• Free of perfume, deodorant marks, smoke and pet hair.
• Sent back with any belt, tie or packaging that came with it.

You do not need the original outer box. You do need the tags: a garment tag is what lets us confirm the piece is the one we sent, and once it is off the piece cannot be resold as new.

If a return arrives outside these conditions we contact you before doing anything. We will either send it back to you at our cost, or agree a partial refund with you. We do not quietly reduce a refund and leave you to notice.

What cannot be returned

• Pieces altered after delivery. Trousers are supplied with a hem allowance so a tailor can shorten them. Once a piece has been shortened, taken in or otherwise altered it cannot be returned, because we cannot resell it. Check the fit before you have anything altered.
• Pieces worn outside. Try things on indoors, on a clean floor, before removing tags.
• Fabric swatches. These are free and are yours to keep; there is nothing to return.

Nothing on this site is sold as final sale. There is no category of piece here that you cannot return if it is unworn and tagged, and we do not use restocking fees.

How to return something

1. Email support@jdapdarel.shop or call +1 818 835 3868 with your order number and which pieces you are returning. You do not need to say why, though it helps us.
2. We reply within one business day with a return authorisation number, the return address and, for United States addresses, a prepaid carrier label.
3. Put the pieces and the authorisation number in a parcel, attach the label and hand it to the carrier. Keep the receipt until your refund arrives.
4. We inspect the return the day it arrives and email you to confirm what we have received and what will be refunded.

Do not send returns to our registered business address. Returns go to the address on your authorisation, and parcels sent elsewhere take considerably longer to reach us.

Who pays for return postage

• United States, change of mind. Free. We send a prepaid label.
• International, change of mind. You pay the return postage. Use a tracked service; we cannot refund what does not arrive.
• Faulty, damaged or wrongly sent, anywhere. Free. We send a prepaid label or reimburse the postage you paid, whichever is faster for you.

Refunds

Refunds are issued to the original payment method. We cannot refund to a different card or account — that is a fraud-prevention requirement from the card networks, not a preference of ours.

We do not charge a restocking fee in any circumstance. There are no fees associated with returning or cancelling an order.

Once we issue a refund, the time it takes to appear on your statement is set by your bank, not by us — commonly a further 3–5 business days. We email you the moment the refund leaves our side, so you have a date to give your bank if it is slow.

Discounts and capsule sets

If you return part of a capsule set, the refund is calculated on the discounted price you actually paid for that piece, not its individual list price. The arithmetic is shown on the refund confirmation email so you can check it.

If a return takes an order below the free delivery threshold, we do not claw back the delivery charge.

Exchanges

We handle a size or colour change as a return plus a new order rather than as a swap. It is faster: your new size ships as soon as you order it instead of waiting for the old one to reach us, and you are not left without either piece.

If the piece you want is out of stock, tell us and we will hold one for you for seven days once it is back, at the price you originally paid.

Faulty or wrong items

A piece is faulty if it has a manufacturing defect, if it arrives damaged, or if it measures outside the ±1 cm tolerance published in the size guide.

Send us photographs — including a photograph of a tape measure in place if it is a measurement problem — and we will replace the piece or refund it in full, including all postage, at your choice. Faults are not counted against the 30-day window: if a seam fails after two months of normal wear, that is still a fault and we still deal with it.

Normal wear is not a fault. Wool pilling, a garment shrinking after being washed against its care instructions, or a hem coming down after alteration by a third party are not faults, and the fabric and care page explains what each cloth will and will not tolerate.

Cancelling an order

You can cancel an order free of charge before the order enters fulfilment, normally within 12 hours of ordering. Email or call us with the order number; if it has not been picked, we stop it and refund you in full within 5–10 business days.

Once an order has been dispatched it cannot be cancelled, but you can refuse the delivery or return it under this policy once it arrives. If you refuse delivery, tell us so we can watch for the parcel coming back and refund you as soon as it does.

There is nothing on this site that renews, and no subscription, membership or plan to cancel. Every piece is bought once. Our free email list is separate from any order and can be left with one click from any email we send.

If we cancel an order — because a piece turns out to be unavailable, because we cannot meet our 30 days shipping commitment, or because we cannot lawfully ship to the destination — we refund everything you paid within 5–10 business days and tell you why.

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