Shipping & Delivery

Summary

• Free delivery on orders of $150 USD or more, before tax. Below that, a flat $8 anywhere in the United States.
• Orders leave our warehouse in 1–2 business days.
• Delivery takes 3–7 business days within the United States and 8–18 business days internationally, after dispatch.
• We commit to shipping every order within 30 days of the order date. If we cannot, we contact you with a revised date and you may cancel for a full refund.
• All shipping charges are quoted and taken in US Dollars (USD).

Rates

Delivery is charged per order, not per piece. The charge is shown in your bag and again on the checkout page before you enter any payment details.

The free delivery threshold is applied to the order subtotal before sales tax and after any discount. It is applied automatically; there is no code to enter. If a return brings an order below the threshold after the fact, we do not retroactively charge you for delivery.

Delivery timeframes

Two separate periods make up the time between your order and your parcel: the time we take to pick, check and dispatch it, and the time the carrier takes to move it.

Business days exclude weekends and United States federal holidays. Orders placed after 14:00 US Eastern Time are processed on the following business day. Transit times are the carrier's estimates and are not guarantees; customs inspection can add time to international orders that is outside our control and outside the carrier's.

Our shipping commitment

We commit to shipping your order within 30 days of the date you place it. This is not a target; it is the commitment federal mail-order rules hold us to, and we treat it as binding.

If we cannot ship within that period:

• We will contact you by email before the period ends, not after it.
• We will give you a specific revised shipping date, not a vague delay notice.
• You may accept the revised date, or cancel the order for a full refund of everything you paid, including delivery. You do not have to give a reason and there is no charge for cancelling.
• If you do not reply to a delay notice, we cancel the order and refund you in full. We do not treat silence as consent to a delay.

Refunds in this situation are issued to the original payment method within 5–10 business days of the cancellation.

Where we ship

• All 50 United States, the District of Columbia and Puerto Rico
• Canada
• United Kingdom
• European Union member states
• Australia and New Zealand

We do not currently ship to any other destination, to freight forwarders, or to addresses that we cannot verify with the carrier. We do not ship to PO boxes for orders over $150 because those consignments require a signature.

Delivery to Alaska, Hawaii and Puerto Rico uses the same rates as the contiguous United States but can take an additional 2–4 business days in transit.

International duties and restrictions

Duty and import tax

International orders are shipped Delivered Duty Unpaid. Import duty, VAT, GST and customs handling fees are set by the destination country, charged by its customs authority, and are not included in the total you pay us. They are payable by the recipient before the carrier will release the parcel.

We cannot calculate these in advance because the rate depends on your country's classification of each garment and on thresholds that change. If a parcel is refused at customs and returned to us, we refund the goods but not the outbound delivery charge or any return freight the carrier bills to us.

Export restrictions

Everything we sell is finished apparel with no controlled content, so no export licence is required for any of it. We do, however, decline orders where fulfilment would breach applicable law:

• We do not ship to any country, region, entity or individual subject to United States sanctions administered by the Office of Foreign Assets Control.
• We do not ship to addresses in jurisdictions outside the destination list above, whatever the billing address.
• Wool-content pieces may face additional documentation requirements in some countries. We declare fibre content accurately on the customs form for every parcel; we will not under-declare value or mis-describe contents, and we cannot make an exception to that.

Where an order cannot lawfully be fulfilled we cancel it and refund it in full, normally within one business day.

Tracking and delivery problems

A tracking number is emailed to you when the parcel leaves us. If tracking has not updated for five business days, or the carrier has marked a parcel delivered and you do not have it, contact us and we will open a trace with the carrier the same day.

• Lost in transit. If the trace confirms loss, we send a replacement at no charge, or refund you in full if you prefer or the piece is no longer available.
• Damaged on arrival. Photograph the parcel and the piece and send them to us within 7 days of delivery. We replace or refund, and we pay the return postage.
• Wrong piece or wrong size sent. Our error, our cost. We send the correct piece and a prepaid return label, and you do not need to wait for the return to arrive before we dispatch.

Contact us at support@jdapdarel.shop or +1 818 835 3868 for any of the above.

Address accuracy

The address you enter at checkout is the address we print. Check it before you continue — the review step exists for that. If you spot an error, contact us immediately: we can normally correct an address before dispatch, which is why we ask for a phone number.

If a parcel is returned to us as undeliverable because the address was incorrect or incomplete, we will contact you and can either refund the order less the outbound delivery charge, or re-send it once you pay the delivery charge again.

Related: Returns, Refunds & Cancellation · Terms of Sale